Personalized Assistance

Personalized Assistance puts you in direct contact with the UnioMarc^® atelier in Sant Cugat del Vallès, Barcelona. We accompany you before, during, and after the acquisition of a work, whether you are choosing an available piece, developing a bespoke commission, or caring for a creation you already own.

Choosing a Piece

We can help you assess whether an available piece suits your space, considering its dimensions, materials, finish, and the way its glass will respond to the light of its setting.

If you need a work to arrive by a specific date, let us know in advance so we can assess the available delivery options.

Bespoke Commissions

Share your preferences for dimensions, materials, colour, and texture, together with the requirements of your space. We will assess the possibilities according to the model and its technical requirements, and prepare a tailored quotation with its estimated timeframe before you confirm your order.

Customisation establishes a creative direction. It never reproduces the glass finish of an existing work.

Architects, Interior Designers and Professionals

We provide guidance on selecting and integrating UnioMarc^® pieces into residential, hospitality, commercial, and architectural projects. Tell us which model you are considering and the file format you work with, and we will confirm the technical specification sheets and 3D files currently available.

Care and Restoration

We can advise you on caring for each component of your piece and assess any damage that goes beyond routine maintenance.

Ownership and Digital Identity

If you give your piece as a gift or sell it, we will guide you through updating the registered owner. We can also help you with access to its Digital Identity through OWNER ACCESS.

How to Request Assistance

Complete the form below, indicating the piece, model, or certification number concerned and what you would like to achieve. If photographs or plans of the space, or of the complete work and the affected area, would help, mention it in your message and we will tell you how to send them.

We will review your request and reply personally.