Complaints Form

1. Right to File a Complaint

As a consumer, you have the right to file a complaint or claim regarding any Product or service purchased through this Website. UNIOMARC is committed to addressing all complaints promptly and in good faith.

2. How to Submit a Complaint

To submit a complaint, please contact us at **info@uniomarc.es**, including the following information:

- Your full name and contact details;
- Order number and date of purchase;
- A clear description of the issue or reason for the complaint;
- Any supporting documentation (e.g., photographs, invoices), where applicable.

We will acknowledge receipt of your complaint and respond within a reasonable timeframe, in accordance with applicable consumer protection legislation.

3. Official Complaints Form (Hoja Oficial de Reclamaciones)

In accordance with Spanish consumer protection regulations, an Official Complaints Form ("Hoja Oficial de Reclamaciones") is available to consumers upon request. If you wish to obtain this official form, please write to **info@uniomarc.es** and it will be provided to you without delay.

4. Consumer Arbitration and Alternative Dispute Resolution

If a satisfactory resolution cannot be reached directly with us, consumers may resort to alternative dispute resolution (ADR) bodies or consumer arbitration boards recognized under Spanish and EU legislation.

5. EU Online Dispute Resolution Platform

The European Union provides an Online Dispute Resolution (ODR) platform, which facilitates the out-of-court resolution of disputes between consumers and businesses established in the EU. You can access this platform at: **https://ec.europa.eu/consumers/odr**

6. Contact

For any complaints or claims, please contact us at **info@uniomarc.es**.